Customer relationship management dari salesforce

CRM Systems

Activity Management

Process Maps

Respond to Calls with Confidence

When you get a call, start by searching Salesforce. You can quickly review the account and see who else at your company has been working with them. You can then use Salesforce to capture call notes and create a follow-up task if need be.

Connect with Outlook and Capture Important Emails

You can use Outlook email to communicate with customers while easily capturing everything in Salesforce at the same time for organization-wide visibility. Add incoming or outgoing Outlook emails to the appropriate record in Salesforce with a single click in Outlook.

Manage Your Tasks and Follow-Up Activities

Coordinating customer-facing activities is a critical part of closing business and managing customer relationships. Salesforce's activity management capabilities help keep your team organized and working together so your customers receive the attention they need.

Salesforce Ideas

Capture Feedback and Drive Innovative New Ideas

By creating an interactive Ideas forum where people can vet their best ideas, you can become a more responsive company, uncovering new opportunities and instilling a sense of co-ownership with your most passionate evangelists.

Service and Support

Funnel Cases from Disparate Customer Touch Points

Effective customer service benefits everyone—customers, agents, supervisors, and the company’s bottom line. Deliver outstanding and consistent service and support across many channels including phone, email, the Web, and chat.

Streamline Your Case Resolution Process

Make sure your service and support organization operates with maximum efficiency and accuracy. Streamline complex customer service processes, automate workflow, and increase service quality and consistency.

Provide 24/7 Self-Service Support with the Customer Portal

In an increasingly connected world, customer self-service has become a way of life. Drive greater customer loyalty through customer-driven communities and unprecedented online access to information and resources.